Shipping and Return Policy

 

Shipping

Packages are shipped within Canada with Canada Post Xpresspost Service which takes 2 business days. Packages are shipped within the continental United States and Internationally with Expedited Service which takes 4-8 business days.  Both these services includes tracking and insurance for $100. Rates are for packages that weigh less then 2kg.  Please contact us if you would like to order goods that weigh more then 2kg at theknitcafe@hotmail.com.

Flat Rates

Canada                                          $15 (Free Shipping orders over $110 before tax)

The United States of America       $20 (Free Shipping orders over $120 before tax)

International                                  $50

 

 

Terms for Classes

There are no refunds given for missed classes. All classes and workshops require payment in full upon registration.Students must call 416 533 5648 three days in advance if they are unable to attend class and then may rebook for another time or receive a store credit. No exchanges can be issued for missed classes without three days notice. No refunds are issued for missed classes.

Returns for Yarn and Knit Kits

Exchanges

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can not exchange your purchase.  .
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must be in the original packaging, and yarn must not be wound from a skein to a ball if it came in skein form. No portion of the yarn may be used or tampered with. To process your exchange, we require a receipt or proof of purchase.

To exchange your product, you should notify us by email at theknitcafe@hotmail.com.

We will require you to mail your product to: 55 Roncesvalles Ave Toronto Ontario CA M6R2K5
You will be responsible for paying for your own shipping costs for returning your item.  Depending on where you live, the time it may take for your exchanged product to reach you, may vary. When returning an item you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange along with tracking information for return shipping of replacement products if applicable.

Refunds

We only offer refunds for products that are defective or damaged. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund .

To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging, and yarn must not be wound from a skein to a ball if it came in skein form. No portion of the yarn may be used or tampered with. To complete your return, we require a receipt or proof of purchase.

To return your product, you should notify us by email at theknit cafe@hotmail.com.

We will require you to mail your product to: 55 Roncesvalles Ave Toronto Ontario CA M6R2K5
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of  shipping will be deducted from your refund. . When returning an item you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment as soon as possible..

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at theknitcafe@hotmail.com.

Not Eligible for Return:

Pattern Downloads can not be returned
Gift cards
are not returnable
Sale items can not be returned